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Posted Oct 17, 2020 135 views
PKR. 25,000 - 45,000/Month
If shortlisted, your interview will be taken in USA virtually.
The candidate should have an American English accent and interview will be taken virtually by an american.
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Requirements
- Previous experience in a customer support role
- Track record of over-achieving quota
- Ameircan English Accent , strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
Job Details
Industry:
Functional Area:
Total Positions:
4 Posts
Job Shift:
Rotating
Gender:
No Preference
Age:
20 - 55 Years
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
Less than 1 Year - 9 Years
Apply Before:
Nov 18, 2020
Posting Date:
Oct 17, 2020
RJ BPO Solution
Call Center · 51-100 employees - Karachi
Deals with healthcare related products and international sales
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