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Job Description

  • Greet customers warmly and ascertain purpose of their visit to Premium Diagnostics.
  • To handle cash and register tests.
  • Attempt to resolve the problems by proposing solutions to the customer inquiries.
  • CSR must make sure that the complaints are valid and must do whatever they can within bounds of their authority to make sure the customer is satisfied.
  • To provide information about the services including rates and tests that Premium Diagnostics is offering.
  • Receives processes and verifies the accuracy of appointments from customers utilizing Premium Diagnostics IT and communication systems.
  • Initiates required action for response to customer service requests for appointment changes, including the maintenance of customer information files and communicates changes to the appropriate personnel/department
  • Provides expertise as a member of the customer service team to develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.
  • Compile and maintain all required paperwork, records, and documents etc
  • Manage telephone calls professionally, efficiently and with good communication skills.
  • Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution
  • Understand and appropriately use the company pricing system and policies.
  • Review estimates and invoices for accuracy
  • To provide information regarding charges. (rates of each test)
  • To guide customers to the concerned departments.
  • To receive all incoming mail and handover to the doorstep to the concerned person.
  • Any other task assigned by the Director and management.

Job Details

Total Positions:
3 Posts
Job Shift:
Second Shift (Afternoon)
Job Type:
Full Time/Permanent
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Jun 18, 2018
Posting Date:
May 18, 2018
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Royal MedTech

Healthcare / Hospital / Medical · 11-50 employees - Rawalpindi

Distributor for leading health care brands for intervention cardiology, cardiac surgery and medical equipment. We deal in medical supplies and medical equipment. We cater to not only private medical institutions, but also provide supplies to governmental hospitals.

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