JD includes but is not limited to:
- Responding to customer inquiries, complains, questions, and suggestions as per the defined process guidelines.
- Providing Pre and Post Sales Support to customers over emails and phone.
- Getting abreast of ROZEE tools and services
- Performing customer verification
- Using company provided software tools
- Proofreading content before it goes Live over the website
- Following-up on missing information by the employers
- Dealing directly with customers over the phone and via e-mails
- Keeping records of details and inquiries of customer complaints and take action accordingly
- Creating and maintain warm & strong client relationship by assisting them in using ROZEE products
Job Details
Rozee is Pakistan's # 1 online job site which connects talent with opportunity. Rozee provides services to job seekers and employers by providing them one platform for job searching and hiring, respectively. As Pakistan’s largest online recruitment platform, it is used by over 100,000 employers and 9.5 million professionals. Since its inception, Rozee’s platform has facilitated over 1 million job placements and has the largest database of searchable CV’s in Pakistan.
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