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Job Description

"We are looking for a Customer Support Manager for a renowned organic beauty and skin care brand based in Lahore, Pakistan."  

Key Purpose:

We are looking for an experienced Customer Support Manager to oversee the customer support team and handle all customer-related affairs. As a Customer Service Manager your role primarily involves around providing a productive and motivating working environment, addressing any issues/disputes from customers or clients, communicating with customers either via phone, email or face-to-face in relation to a product or service, plus overseeing a team of Customer Service agents. You will be acting on behalf of the company, so it is paramount that you know and understand the company vaues and always act in a professional manner, using language that aligns with that of the company.

 Responsibilities:

  • Delivering a comprehensive service to inquiring customers
  • Possibly delegating certain customer inquiries to specific teams
  • Managing the customer support team
  • Managing customers’ accounts
  • Keeping a record of customer interaction and details of actions taken
  • Communicating with internal teams to discuss sales targets
  • Generating sales leads, building sustainable relationships where necessary
  • Reporting back on results
  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyze statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilize assets to achieve qualitative and quantitative targets

Essential Qualifications:

Education:

BS degree in Business Administration or related field

Professional Experience:

3 to 5 years’ experience in relevant field.

Behavioral Skills and Competencies:

  • Good verbal and written communication skills
  • Interpersonal skills and the ability to work well with people at all levels
  • Attention to detail and a well-organized approach to work
  • The ability to prioritize work and to work well under pressure
  • Management skills
  • Team working skills
  • An understanding of customer service practices
  • Integrity and discretion when handling confidential information
  • A thorough knowledge of the product or service the company they work for is offering
  • Computer literacy in order to type up reports, results and details of customer interaction
  • Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
  • Good verbal and written communication skills
  • Interpersonal skills and the ability to work well with people at all levels
  • Attention to detail and a well-organized approach to work
  • The ability to prioritize work and to work well under pressure
  • Management skills
  • Team working skills
  • An understanding of customer service practices
  • Integrity and discretion when handling confidential information
  • A thorough knowledge of the product or service the company they work for is offering
  • Computer literacy in order to type up reports, results and details of customer interaction
  • Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Department:
Marketing
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
BS degree in Business Administration
Career Level:
Experienced Professional
Experience:
3 Years - 5 Years (3 to 5 years’ experience in relevant field.)
Apply Before:
Nov 11, 2021
Posting Date:
Oct 06, 2021
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