Key Purpose:
The Head of Call Center is a leadership role responsible to lead our career counselor to better performance and improve service quality. The HOCC will work closely with CEO in establishing call center objectives, provide career counselor with opportunities to expand their knowledge of services, and troubleshooting techniques, analyze data, and focus on improving performance and processes in an effort to better sales.
You should have exceptional communication, interpersonal, customer service skills, should be observant and detail-oriented and possess an understanding of the business and services, and the issues career counselor are facing.
The HOCC will be accountable to achieve resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling and disciplining employees in PA Department
Key Accountabilities:
Undertake additional tasks and responsibilities as may be reasonably expected of the role and as necessary in order to achieve the objectives of the department.
Rozee is Pakistan's # 1 online job site which connects talent with opportunity. Rozee provides services to job seekers and employers by providing them one platform for job searching and hiring, respectively. As Pakistan’s largest online recruitment platform, it is used by over 100,000 employers and 9.5 million professionals. Since its inception, Rozee’s platform has facilitated over 1 million job placements and has the largest database of searchable CV’s in Pakistan.