Posted Jul 20, 2022 1802 views
Principal Accountabilities:
As a Sr. Training Executive, the job responsibilities include but are not limited to training of crew, crew trainers & swing/trainee managers. In addition to following McDonald's policies and procedures, principal accountabilities include, but are not limited to:
Core Administrative Responsibilities:
- Responsible for local training classes, entry test arrangements, and preparing evaluation reports.
- To send On time crew & managers training reports every month.
- Update & share the crew trainer ratio percentage sheet every month.
- Update the progress of the trainee manager's MDP on weekly basis.
- Keep the record of all conducted course scores.
- Maintains training class files and records.
- Coordinate and assist with the updating of Training contents from time to time.
- Provides training-related information to internal customers.
- Assists in planning and organizing training-related meetings and events.
- Assists in coordinating training programs for internal customers.
Training & Development Center Management
- Training center inventory levels are maintained.
- Ensure training center supplies are available and in good working condition.
- Coordinates the setup of training room including table set, equipment, etc.
- Monitors the expenditures within the projected budget, including maintenance and repair, utilities, etc.
- Responsible for the reservation of facilities.
Personal Development
- Stays up-to-date with the current and most effective employee development approaches.
- Stays current on operational standards, procedures, and resources to maximize own performance.
Crew Development Program:
- Ensure all training material/ Training related content is up to date & available in the restaurant.
- Training bulletin board is available and updated with the latest information
- E-learning Corner is functional and effectively used.
- Training calendar & CTNA is prepared every month
- To ensure Soc are scheduled on the daily crew schedule & conducted on daily basis.
- Ensure crew members are scheduled and positioned to work stations on which they have been verified.
- RTP (Recommended Training Path) is prepared for the new hire and is followed.
- To ensure at least one soc for each employee is scheduled & conducted in a month
- Fast track program is followed and verified by their coach.
- Crew five-star quiz & assessment is conducted once a month.
- On-time training % of the market is achieved 90%.
- Emphasize new product procedures.
- Support change and help to deploy new initiatives.
Crew Trainer Development program:
- To ensure stores achieve the decided crew-to-crew trainer ratio.
- All crew trainers are trained on 04 step training method of preparing, presenting, trying out & follow up.
- Crew trainers have the workbook available in-store.
- To ensure all crew trainers have attended the Crew trainer development course.
- To ensure all Training related display materials are presentable and updated.
- Crew trainers have the proficiency to train crew members.
- Monthly crew trainer meeting is conducted in the store.
- Crew trainer files are in good working condition
- To ensure all files have a record of at least one year.
- All data has accuracy including tracking card, status sheet & CTNA.
- Promotions are publicized in-store and crew members are ready for CTDC by completing their CDP.
- Prepare crew trainers for the next level using the Fast Track Program.
Trainee/Swing Managers:
- To ensure all swing/trainee managers have updated training material including PQRG & MDP.
- Projection dates are assigned to managers and are in progress.
- To be able to answer queries of trainee managers.
- To act as a buddy with trainee managers for the learning program completion
- To ensure candidates are ready for upcoming courses.
- Bimonthly tests are conducted for trainee managers & results are shared.
- To ensure managers get enough time for MDP & E-learning
- All recommended activities & support material as per SMX MDP minimum sheet is completed & available in the MDP.
Job Details
ROZEE.PK
Rozee is Pakistan's # 1 online job site which connects talent with opportunity. Rozee provides services to job seekers and employers by providing them one platform for job searching and hiring, respectively. As Pakistan’s largest online recruitment platform, it is used by over 100,000 employers and 9.5 million professionals. Since its inception, Rozee’s platform has facilitated over 1 million job placements and has the largest database of searchable CV’s in Pakistan.
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