Call Center Representative / CSR

RSFSOFT Unverified

Lahore , Pakistan

Posted Oct 15, 2020 124 views Report Job

PKR. 20,000 - 30,000/Month

Apply For This Job

Close

Job Description

Call Center Executive Job Responsibilities and Duties:

  • Answer incoming calls and respond to customer’s emails
  • CSR must have good Management and can resolve customer complaints
  • Tele Sales Representatives sell products and place customer orders in the computer system
  • Customer Services Executives Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software
  • Process orders, forms, and application
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • CSO Recognize, document, and alert the management team of trends in customer calls
  • Other duties assigned as call center representative
  • Call Center Executive Follow up customer calls where necessary
  • Call Center Agent Can Upsell products and services
  • TSR Agents Complete call logs and reports
  • Other duties as assigned

Call Center Executive Qualifications and Skills

  • High school diploma or equivalent
  • Proficient in relevant computer applications
  • 1 years of experience in a call center environment
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills
  • Ability to handle stressful situation appropriately
  • RSF soft required Outbound Call Center Agents with good communication skills for U.S.A SEO campaign. Fresher and Students with English language and excellent communication skills can also apply.
  • Shift timings 6 pm to 3 am USA

Job Details

Total Positions:
5 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gender:
No Preference
Age:
18 - 25 Years
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Experience:
Less than 1 Year - 2 Years
Apply Before:
Nov 15, 2020
Posting Date:
Oct 15, 2020
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

RSFSOFT

Information Technology · 1-10 employees - Lahore

RSFSOFT.

Similar Job Titles

Call Center Representative - CSR/TSR

Key Listing Global, Rawalpindi, Pakistan
Posted Oct 24, 2020

Call Center Representative

Amigos Outreach, Rawalpindi, Pakistan
Posted Oct 11, 2020

Call Center Representative (Inbound)

Telus, Lahore, Pakistan
Posted Oct 01, 2020

Call Center Representative

RSFSOFT, Lahore, Pakistan
Posted Oct 12, 2020
View All