Call Center Representative / CSR

RSFSOFT Unverified

Lahore , Pakistan

Posted Oct 15, 2020 124 views Report Job

PKR. 20,000 - 30,000/Month

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Job Description

Call Center Executive Job Responsibilities and Duties:

  • Answer incoming calls and respond to customer’s emails
  • CSR must have good Management and can resolve customer complaints
  • Tele Sales Representatives sell products and place customer orders in the computer system
  • Customer Services Executives Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software
  • Process orders, forms, and application
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • CSO Recognize, document, and alert the management team of trends in customer calls
  • Other duties assigned as call center representative
  • Call Center Executive Follow up customer calls where necessary
  • Call Center Agent Can Upsell products and services
  • TSR Agents Complete call logs and reports
  • Other duties as assigned

Call Center Executive Qualifications and Skills

  • High school diploma or equivalent
  • Proficient in relevant computer applications
  • 1 years of experience in a call center environment
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills
  • Ability to handle stressful situation appropriately
  • RSF soft required Outbound Call Center Agents with good communication skills for U.S.A SEO campaign. Fresher and Students with English language and excellent communication skills can also apply.
  • Shift timings 6 pm to 3 am USA

Job Details

Total Positions:
5 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
No Preference
18 - 25 Years
Minimum Education:
Career Level:
Entry Level
Less than 1 Year - 2 Years
Apply Before:
Nov 15, 2020
Posting Date:
Oct 15, 2020
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Information Technology · 1-10 employees - Lahore


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