Front Desk Representative

Safa Gold Mall Verified

Islamabad , Pakistan

Posted 3 days ago 144 views Report Job

PKR. 20,000 - 30,000/Month

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Job Description

Front Desk Representative job profile

Front Desk Representatives are one of the most important roles in improving customer satisfaction and customer loyalty. Often times they are the first contact with the customers, and are responsible for making a good impression and improving reputation. 

Some of their duties include answering customer questions, offering customer support, guiding and advising customers, keeping the front office clean and representative, following the agendas and scripts. 

In order to attract Front Desk Representatives that best matches your needs, it is very important to write a clear and precise Front Desk Representative job description.     

Front Desk Representative job description

As a Front Desk Representative, you will be responsible for different receptionist and clerical duties at our office.

As the front-line-employee, your role will be extremely important for improving customer experience and satisfaction. Your goal should always be to make our guests feel comfortable and satisfied while in our office.

Front Desk Representative duties and responsibilities

  • Keep front desk clean, tidy and supplied with all the necessary supplies
  • Greet, communicate with and welcome guests
  • Answer all the customers' questions and address their complaints
  • Answer all incoming calls, redirect them when needed
  • Receive letters, packages and send them to appropriate destination
  • Prepare and manage outgoing mail 
  • Check, sort and forward emails
  • Monitor office supplies 
  • Make supply orders when needed
  • Monitor and update records and files
  • Monitor and log office expenses and costs

Front Desk Representative requirements and qualifications

  • X years of experience as Front Desk Representative or similar role
  • Hands on experience with office machines (for example fax, printer etc.)
  • In-depth knowledge of office management and bookkeeping
  • Excellent knowledge of MS Office (especially Excel and Word)
  • Sense of ownership and pride in your performance and its impact on company’s success
  • Critical thinker and problem-solving skills
  • Team player
  • Good time-management skills
  • Great interpersonal and communication skills
  • Customer-oriented mindest
  • High School diploma; any additional diploma will be considered as advantage

Job Details

Job Channel:
Total Positions:
1 Post
Job Shift:
Rotating
Job Type:
Full Time/Permanent
Job Location:
Gender:
Female
Age:
20 - 31 Years
Minimum Education:
Intermediate/A-Level
Degree Title:
Business Administration
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Apply Before:
Jun 17, 2019
Posting Date:
May 17, 2019
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Safa Gold Mall

Real Estate/Property · 101-200 employees - Islamabad

Safa Gold Mall is the Regions Premier Shopping, Lifestyle & Entertainment Destination. The Safa Gold Mall is a unique experience of shopping and entertainment with the class of environment you would love to live with, located in the hub of Islamabad’s most sophisticated area. Safa Gold Mall has an a ...Read More