Posted Sep 12, 2017 7 views
• Management of overall operations of the food court as per standard SOP’s set up by the higher management
• Coordinates with all the available brands in the food court for the operational matters to ensure the smooth operations.
• Visits all the outlets on daily basis frequently to inspect the cleaning, electrical wires , HVAC works, exhaust , drain etc
• Provides and ensures the SOP for hygiene of the outlet staff
• Ensure all the staff of outlets are vaccinated and well aware of medical set standard.
• All outlets are following set hygienic and cleaning standard by the local authorities and magistrate.
• All the outlets have obtained the NOC from the concerned authorities prior to the resumption of their operation.
• All the outlets have taken appropriate safety measures safety resources as recommended by the Safa Gold Mall management.
• Ensureoverall cleaning of food court
• Provide best possible customer service and hospitality to the visitor of food court and take their feedbacks.
• Train and accomplish all the food court staff with the customer service training and grooming.
• Prepare a daily report of the food court operation covering all the aspects of operations.
• Identify discrepancies at food court and coordinate formally with the management to take appropriate action as per lease agreement.
• To coordinate with the marketing department to develop the marketing strategy and in light of customers feedback and comments.
• Providing excellent customer service to all guests.
• Responds quickly and proactively to employee's concerns.
• Use coaching skills throughout the property.
• Demonstrates self confidence, energy and enthusiasm.
• Motivates and encourages staff to solve guest and employee
related concerns.
• Responds quickly and proactively to guest's concerns.
• Understands the brand's service culture.
• Sets service expectations for all guests internally and externally.
• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
• Follows up to ensure complaints have been addressed to the
guest's satisfaction.
• Develops a relationship with all guests to build repeated clientele
internally and externally
• Responsible for overall administration of floor
Job Details
Safa Gold Mall
Safa Gold Mall is the Regions Premier Shopping, Lifestyle & Entertainment Destination. The Safa Gold Mall is a unique experience of shopping and entertainment with the class of environment you would love to live with, located in the hub of Islamabad’s most sophisticated area. Safa Gold Mall has an average footfall of 10-12 thousand visitors per day in which 30-40% visitors are our esteemed foreign guests. Safa Mall has everything for every type of visitor from shopping to the health and state of the art fitness club, sauna bath and a swimming pool. Multiplex cinema screens are underway and to be completed till the start of next year which is the only lacking in mall till the date. Every age group does have attractions for them in the mall and we are proud to have our satisfied valued customers (brands) and visitors. Mall has its own internal security system and under roof valet parking of complete two floors including the external parking for hundreds of vehicles. Safa Gold Mall has been designed especially focusing on the highest standards of lifestyle and shopping for the citizens of Islamabad and our esteemed visitors of other cities and countries.
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