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Job Description

  • Always demonstrate sincere customer focus and true appreciation for the guest experience.
  • Develop and maintain an adequate professional product program.
  • Ensure all dealings with guests at the spa and health club area to meet or exceed the GYM operating standards.
  • Ensure all areas of the Spa are kept clean and well maintained at all times.
  • Ensure compliance with all legislation governing the operation of a Spa facility.
  • Ensure the guest experience is relaxing and in accordance with the GYM standards.
  • Ensure the health and safety of guests and employees are paramount at all times.
  • Ensure consistent Spa experience development to ensure that innovation and uniqueness is maintained.
  • Ensure proper inventories of all operating Spa equipment are conducted in line with audit standards in order to effectively manage operational costs.
  • Ensure that the Spa team adheres to all hotel’s and company operational and service standards.
  •  Ensure that the spa department follows business conduct and ethics.
  • Ensure that the spa department follows SGM GYM policies and procedures including health, hygiene, emergency, and Fire prevention.
  • Ensure that the spa department follows safety and maintain confidentiality for all guests and colleagues at all times.
  • Ensure all spa, health club, and wellness equipment is maintained in good working order at all times.
  • Ensure that all stock and cash items are kept safely under lock and key.
  • Able to provide guidance, encouraging teamwork and facilitating related professional work processes.
  • Able to achieve high performance and operational standards.
  • Able to liaise with internal and external parties at the appropriate levels to ensure the smooth flow of the spa operations.
  • Able to handle any guest complaints or special requirements.
  • Able to promote and sell spa programs to groups, conference guests walk-in, etc.
  • Able to upsell the spa and wellness programs.
  • Able to implement and monitor up-selling strategies to maximize spa and health club operational revenue.
  • Able to analyze and interpret the needs of clients and offer appropriate options, solutions, and resolutions.
  • Be the single point of contact for Dignitaries, VIP and VVIP guests and co-ordinate their Spa experience.
  • Responsible for checking and overseeing all guest settlements like cash, CC, room settlements, etc.
  • Responsible to identify and target specific market segments for potential corporate clientele to promote Spa services.
  • Responsible to develop strong product quality and treatment measures.
  • Responsible to monitor and analyze the products and services of competitive Spas, to maintain a competitive advantage.
  • Responsible for the department training plan and conduct hands-on training for new recruitment.
  • Responsible for reviewing all guest feedback results and implement improvements to ensure guest satisfaction.
  • Responsible for spa employee’s weekly duty schedules and staff duty charts.
  • Coordinate with the engineering department to ensure proper repair and preventive maintenance works of all spa equipment.
  • Coordinate with the engineering department to ensure proper repair and preventive maintenance works of all health club equipment.
  • Regularly monitor all equipment for the proper functioning in the Spa and health club area to ensure maximum guest satisfaction.
  • Prepare annual budget and business plan to ensure Spa operation is adequately represented.
  • Recruit and train Spa employees in accordance with hotels or resort sop and guidelines.
  • Monitor and review Spa employee’s performance regularly and provide the required guidance.
  • Manage spa inventory effectively, and follow GYM purchasing standards to ensure audit compliance.
  • Hold regular staff meetings to keep staff up to date on all aspects of the Spa’s operation.
  • Gather information and remain fully informed of local and international trends in Spa operations.
  • Attend daily morning HOD meeting.
  • Perform a regular inventory of Spa par levels for retail and operational stocks.
  • Raise store requisitions of all retail and operational items as and when required.
  • Perform any other duties that management may reasonably require.


  • Passionate about the Spa and Fitness world.
  • Willing to deliver the best service and experience to our guests.
  • Demonstrated strong leadership, team, and communication skills are essential.
  • Strong working knowledge of MS Office Suite.
  • Strong working knowledge of Spa, Membership and recreational software.

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Minimum Education:
Degree Title:
Bachelor’s degree in Business Administration
Career Level:
Experienced Professional
4 Years - 6 Years (Diploma in hotel/Hospitality Management.)
Apply Before:
Feb 06, 2020
Posting Date:
Jan 06, 2020
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