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Job Description

·         Maintaining and troubleshooting MFS solution components (MFS Server,

          MFS Application Portals, Charging & Billing Server)

·         Pro-active monitoring of service performance and applying appropriate

         measures to guarantee high service availabilities.

·         Performing UAT tests on the system before going to production.

·         Understanding and analyzing customer problems and proving an appropriate support.

·         Providing guaranteed response according to the agreed SLAs.

·         Root cause analysis of all problems and proposing long term solutions.

·         Automating all the routines of the system to maintain high availability of MFS services.

·         Issue documentation and reporting to the product team. 24/7 monitoring of the services

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Department:
Technical Support
Job Location:
Gender:
No Preference
Minimum Education:
Masters
Degree Title:
- BS/MS Computer Science from reputed university
Career Level:
Experienced Professional
Experience:
1 Year - 2 Years (- 1-2 Years of experience in Technical Support Services or Similar)
Apply Before:
Jun 01, 2018
Posting Date:
May 02, 2018
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SAFARIFONE (PVT) LTD

Telecommunication / ISP · 51-100 employees - Islamabad

Safarifone Inc. is Canada based Company. We have started our Product Development Center in Islamabad Pakistan. Our Flagship Solutions include Mobile Financial Services Solution , Payment Solution, Converged Charging and Billing Solution, Interconnect Solution and Service Management Solution

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