·         Maintaining and troubleshooting MFS solution components (MFS Server,

          MFS Application Portals, Charging & Billing Server)

·         Pro-active monitoring of service performance and applying appropriate

         measures to guarantee high service availabilities.

·         Performing UAT tests on the system before going to production.

·         Understanding and analyzing customer problems and proving an appropriate support.

·         Providing guaranteed response according to the agreed SLAs.

·         Root cause analysis of all problems and proposing long term solutions.

·         Automating all the routines of the system to maintain high availability of MFS services.

·         Issue documentation and reporting to the product team. 24/7 monitoring of the services

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Department:
Technical Support
Job Location:
Gender:
No Preference
Minimum Education:
Masters
Degree Title:
- BS/MS Computer Science from reputed university
Career Level:
Experienced Professional
Experience:
1 Year - 2 Years (- 1-2 Years of experience in Technical Support Services or Similar)
Apply Before:
Jun 02, 2018
Posting Date:
May 02, 2018

SAFARIFONE (PVT) LTD

Telecommunication / ISP · 51-100 employees - Islamabad

Safarifone Inc. is Canada based Company. We have started our Product Development Center in Islamabad Pakistan. Our Flagship Solutions include Mobile Financial Services Solution , Payment Solution, Converged Charging and Billing Solution, Interconnect Solution and Service Management Solution

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium
I found a job on Rozee!