Posted Jun 04, 2026 237 views
Saftrus Solutions is seeking a dedicated EBay Customer Service specialist focused on the motor niche to provide exceptional support for customers purchasing automotive parts and accessories. This role requires comprehensive knowledge of the eBay Motors platform and automotive product expertise to ensure customer satisfaction through efficient handling of inquiries, returns, and complaints. The ideal candidate possesses strong attention to detail, punctuality, and the ability to learn independently while working within established eBay workflows and tools.
The position demands active engagement in managing customer relationships using eBay-specific resources such as the Selling Manager Pro, Seller Hub Returns Management, and the Resolution Center. While the role does not involve managing a team, it plays a crucial part in sustaining high-performance standards by accurately cataloging products, verifying vehicle compatibility, managing return processes, and delivering reliable performance tracking and reporting to support continuous improvement in service operations.
Responsibilities
- Respond promptly and professionally to customer inquiries related to automotive products sold on the eBay Motors platform.
- Utilize eBay Selling Manager Pro and eBay Motors listing tools to manage product listings and customer interactions effectively.
- Handle returns and refund requests following Saftrus Solutions policies and eBay customer service workflow guidelines.
- Investigate and resolve customer complaints by collaborating with internal teams and applying appropriate problem-solving techniques.
- Maintain up-to-date knowledge of automotive parts, vehicle compatibility, and VIN lookup integration to assist customers accurately.
- Perform detailed cataloging of automotive parts and ensure correct product information is available for buyers.
- Execute returns management tasks using eBay Seller Hub Returns Management and eBay Motors shipping and returns workflow tools.
- Track and report on customer service performance metrics to identify trends and areas for service enhancement.
- Ensure all activities comply with eBay Motors platform policies and Saftrus Solutions quality standards.
- Continuously develop skills through self-directed learning to stay current with eBay platform updates and automotive market trends.
- Collaborate effectively with other departments to streamline communication and resolve complex service issues.
- Adhere strictly to punctuality and detail orientation requirements to sustain high service quality.
Skills
Saftrus Solutions
What is your Competitive Advantage?
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Aqib Irshad
Head of HR, Training & OD
FINCA
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Ali Aziz
CEO
Shopistan
Muzammil Baig
Digital Marketing Manager
IT Services Group
Zohaib Ali
Marketing Manager
Digital Online Devices
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
