• Supervise day-to-day operations in the customer service department.
  • Respond to customer service issues in a timely manner.
  • Create effective customer service procedures, policies, and standards.
  • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
  • Implement an effective customer loyalty program.
  • Maintain accurate records and document all customer service activities and discussions.
  • Assess service statistics and prepare detailed reports on your findings.
  • Hire and train new customer service agents.
  • Manage the approved budget of the customer service department.
  • Stay informed on the latest industry techniques and methods

Job Details

Industry:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
5 Years
Apply Before:
Aug 07, 2019
Posting Date:
Jul 08, 2019

Sakb Pick And Drop

Services · 1-10 employees - Islamabad

Sakb Pick And Drop

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Similar Job Titles

Customer Care Representative

PNY Trainings, Lahore, Pakistan
Posted Apr 09, 2024

Customer Care Officer

Viral Webbs, Islamabad, Pakistan
Posted Mar 20, 2024

Customer Care Executive - Arabic

Vester Cervati, Lahore, Pakistan
Posted Mar 19, 2024

Customer Care Officer

EFU Life Assurance Ltd, Lahore, Pakistan
Posted Mar 06, 2024
View All
I found a job on Rozee!