Posted Jan 21, 2023 281 views
This is an opportunity to be part of an exciting tech business in Pakistan. We are a multi-national digital marketing company delivering solutions used by millions of customers around the world each month. Our next project has been launched in Pakistan and is expected to take the nation by storm.
If you’re smart, highly entrepreneurial, and looking for the opportunity to grow rapidly into an entry-level role, then this could be the dream job you’ve been looking for!
Responsibilities
- Manage large amounts of incoming, outgoing calls & live chat
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Reply to e-mails, WhatsApp and Facebook messages
- Manage general sales leads
Requirements
- Proven customer support experience or experience as a client service representative
- Good communication and language skills
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Can work on latest technology base platforms
Job Details
Work Environment
Supervisor’s gender:
Percentage of female coworkers:
Sale Finder
SaleFinder is not an online shopping site but allows you to search online before you head to the shops. Some retailers that advertise with SaleFinder have online shopping available on their own website and where this is available you will find a 'buy now' link on products that can be purchased online. Click through to buy your selected products direct from the retailer.
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