Sales Specialist (International Calling)

Eminent4U Private Limited, the offshore branch of a UK-based company, is seeking a dedicated Sales Specialist to join its dynamic team. This role offers an excellent opportunity for professional growth, international exposure, and a healthy work-life balance within a positive and supportive work environment. The successful candidate will be instrumental in maintaining strong customer relationships, resolving issues efficiently, retaining clients, and enhancing overall customer satisfaction through direct engagement.

Key Responsibilities
Customer Interaction & Support: Engage with customers primarily via telephone to address their inquiries, resolve product, account, and booking-related issues, and strive for first-contact resolution to ensure high satisfaction levels. Maintain consistently strong customer satisfaction metrics.
Product Knowledge & Expertise: Continuously develop a thorough understanding of the company’s products and services. Demonstrate expertise by maintaining high scores in product knowledge assessments during customer interactions.
Sales Upgrades: Utilize strategic sales techniques to convert customer inquiries into sales opportunities, contributing to revenue growth.
Relationship Management: Build and nurture long-term relationships with customers to encourage repeat business and sustained satisfaction, ensuring a high client retention rate.
Collaboration & Reporting: Coordinate closely with the UK team to keep customer interaction data updated and synchronized. Accurately document all customer interactions within specified timelines.

Required Qualifications
Completion of A-Levels or O-Levels is encouraged.
Proven ability to listen actively and respond effectively to customer needs.
Strong multitasking skills with the capability to manage multiple priorities simultaneously.
Excellent verbal and written communication skills.
A team-oriented approach with flexibility to adapt and exceed key performance indicators (KPIs).
Willingness to go the extra mile to ensure customer satisfaction.
Positive attitude and strong attention to detail.

Preferred Qualifications and Benefits
Competitive salary package up to PKR 170,000 per month, structured on a tiered base model including commission and incentives.
Additional rewards such as KPI-based bonuses, annual bonus, anniversary bonus, birthday allowance, and other fringe benefits.
Opportunity to work in a dynamic and inclusive environment that promotes professional growth and employee satisfaction.
Afternoon shifts available: 1:00 pm to 9:30 pm, 2:00 pm to 10:30 pm, or 3:00 pm to 11:30 pm PST, with alternate weekends off.
Full-time, permanent position based in PECHS, Block-6, Karachi.
Candidates should have at least two years of experience in a similar sales role.
This is an in-person work opportunity.

During the application process, candidates will be asked to self-assess their English communication skills on a scale from 0 to 5 and provide details about their years of sales experience. This position offers a rewarding career path for motivated individuals eager to contribute to a growing international company.