Sales Support Coordinator / Customer Service

We are seeking a motivated Sales Support Coordinator to join our team. The ideal candidate will have strong communication skills, a genuine ability to listen and resolve customer issues, and a foundational understanding of the print industry and graphic design. This role demands excellent attention to detail, strong organizational abilities, and the capacity to collaborate effectively with multiple departments to ensure seamless sales operations and high levels of customer satisfaction.

Key Responsibilities:
- Maintain accurate and current customer records, sales orders, and CRM data.
- Prepare sales proposals, quotes, contracts, and presentations in partnership with sales and account managers.
- Process sales orders promptly, ensuring accuracy in pricing, product specifications, and delivery details.
- Coordinate order fulfillment by working closely with logistics, inventory, and finance teams to ensure timely delivery.
- Monitor order status and provide updates or communicate delays to sales representatives and customers.
- Act as the primary contact for customer inquiries related to orders, pricing, availability, and product information.
- Handle client queries through email, phone, or on-site visits, serving as their first point of contact.
- Resolve customer issues or escalate them appropriately when necessary.
- Build and maintain strong relationships with clients to ensure a high level of customer satisfaction.

Required Qualifications:
- Education: A-Levels, Diploma, or Associate degree.
- Experience: Background in customer service or a related field.
- Skills: Basic knowledge of graphic design and the print industry, along with strong verbal and written communication skills.

Preferred Qualifications and Benefits:
- Competitive salary with compensation up to Rs70,000 per month.
- Annual leave entitlement.
- Supportive team environment that encourages collaboration and professional growth.
- Work location based in PECHS Block 6, with occasional visits to customer sites.
- Full-time position, Monday to Friday, from 9:00 AM to 6:00 PM.
- In-person work arrangement.

Applicants are encouraged to include their current or most recent salary, reasons for leaving their previous role or plans to leave their current position, and their availability to join. The deadline for applications is 25th May 2025.