Posted Sep 08, 2017 24 views
Tasks & Talent Profile Details
Key Responsibilities:
· Answer calls and respond to emails
· Handle customer inquiries both telephonically and by email
· Research required information using available resources
· Manage and resolve customer complaints
· Provide customers with product and service information
· Process orders, forms and applications
· Identify and escalate priority issues
· Route complaints to appropriate resource
· Follow up customer calls where necessary
· Document all call information according to standard operating procedures
· Complete call logs
· Produce call reports
Key Performance Indicators:
- Customer Satisfaction (Inbound & Outbound)
- FCR (First call resolution)
- Customer retention
- Escalation of client issue in time
- Client’s query in time reply through (Email. FB post. FB Chat, Fb Messenger, Instagram & Instagram DMs)
Skill Set Required:
Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking
Job Details
Sapphire Retail Limited
One of the largest manufacturers and exporters of textile products in Pakistan, Sapphire technology comes from Europe, Japan and USA. Capitalizing on the region's principal crop, cotton, we source this locally, and augment our offerings by providing imported fiber from the world's best crops. We work with specialized fibers bringing in the newest innovations from major fiber and chemical producers, and our manufacturing from yarn to finished fabric is performed in our facilities in Pakistan. Synergies are formed with offshore garment manufacturing companies. Our products are marketed to the industry's biggest names in Asia, Europe, Australia, and North America.
What is your Competitive Advantage?
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