Posted Mar 07, 2018 38 views
The Customer Experience Officer plays an essential role as the liaison between the company and its clients. The individual in this position must possess a great deal of tact and empathy as well as excellent understanding and enthusiasm for the goals and directives of SAPPHIRE. This position requires excellent skills in written communication, people skills, excellent call taking skills and a dedication to providing excellent service.
- Provide written correspondence in response to emails, chats, social media and written letters from customers
- Respond to written and telephonic complaints
- Should be able to take inbound and make outbound calls with excellent customer service skills
- Ensure all complaints and queries are answered in an assigned timeframe and according to SAPPHIRE’s established procedures and controls
- Determine when escalated situations must be communicated to Customer Experience Lead and assist in this communication
- All other duties as assigned
Job Details
Sapphire Retail Limited
One of the largest manufacturers and exporters of textile products in Pakistan, Sapphire technology comes from Europe, Japan and USA. Capitalizing on the region's principal crop, cotton, we source this locally, and augment our offerings by providing imported fiber from the world's best crops. We work with specialized fibers bringing in the newest innovations from major fiber and chemical producers, and our manufacturing from yarn to finished fabric is performed in our facilities in Pakistan. Synergies are formed with offshore garment manufacturing companies. Our products are marketed to the industry's biggest names in Asia, Europe, Australia, and North America.
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