Posted Mar 22, 2019
Job Description
we are based on uk Country and We are looking for customer service representatives to join our team to help us provide outstanding service to our customers. As a Customer Service Representative, you will use your problem solving and people skills while working directly with our customers to address their questions through multiple channels – email & messages. Candidate must have excellent written communication skills and in working with a variety of systems and technology. Our operation is open 6 days per week and candidates must be available to work evenings and weekends.
You will:
- Respond to calls, emails, and messages customers in accordance with our policies and procedures.
- Handle and resolve all customer concerns by providing accurate information with empathy and grace
- Provide customers with product and general order information
- Provide assistance with processing orders.
- Identify and escalate priority issues that need immediate attention
- Identify opportunities for improving the customer experience and share those with the Customer Service leadership
You are:
- Able to work a flexible/variable hour schedule including weekends based on business needs
- Comfortable using technology; familiarity and experience with eCommerce
- Able to positively and efficiently resolve customer concerns and prioritize multiple tasks in a fast-paced, high volume environment
- Able to take direction and quickly learn new procedures, processes, and products
- Knowledgeable and interested in design
You have:
- Excellent written and verbal communication skills
- High attention to detail, are organized, and able to follow through
- 1-2 years of experience working with customers (preferably at a premium brand)
Job Details
SASA Vapour Ltd
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