We are looking for a unique e-commerce manager to join our team and develop our 3rd Party Marketplace businesses (i.e., Amazon, ebay, etc.).
College degree, preferably in Business, IT or Operations Management
At least 2 years e-commerce experience with AMAZON SELLER CENTRAL
1-2 years of experience with eBay, Shopify and/or other e-commerce solutions
At least 2 years’ worth of experience working with the Magento platform
Fundamental knowledge of requirements, restrictions and best practices for selling on 3rd party marketplaces (i.e., Amazon, Ebay, etc.)
Experience in maintaining inventory and/or order management systems
At least 2 years people management experience
An expert’s grasp of Excel (vlookups, pivot tables, etc.)
Proven record of excellent customer service
Excellent visual, written and verbal communication skills
Track record of growing burgeoning online businesses
A positive, helpful and friendly demeanor when confronted with difficult situations
Excellent computer proficiency and speed in general tasks such as typing, online research and data entry
Able to work on one’s own; self-starter
Able to maintain detailed records and databases
Able to effectively research and become an expert about various products, processes or topics
Able to receive detailed instructions and execute tasks with speed and accuracy
Launch successful sales events and monitor closely
Manage inventory/order management system consisting of thousands of both B2B and B2C customers
Create and publish online product feeds across multiple channels & territories
Write, create and publish successful online product listings that include images, description, product features, shipping details, item specifications and all necessary information to successfully sell the product and serve the customer
Manage existing online listings and make necessary corrections to ensure product accuracy
Create and post website content such as articles, blogs, product updates, instructional material, etc.
Utilize sales and selling techniques to ensure proper selling volume, minimize excessive stock, prevent insufficient stock and maintain product freshness
Observe and react to changes in the marketplace, products, market pricing, customer preferences, competing businesses, etc.
Manage all customer correspondence via email or phone including product questions, order inquiries, complaints, shipping claims, international requests, sales and shipping quotes, etc
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