Customer Support Representative is responsible to manage customer queries and complaints and confirm customer orders. The incumbent should be responsible to process orders, modifications, and escalate complaints across a number of communication channels.
-Maintaining a positive, empathetic, and professional attitude toward customers at all times.
-Responding promptly to customer inquiries.
-Communicating with customers through various channels.
-Acknowledging and resolving customer complaints.
-Knowing our products inside and out so that you can answer questions.
-Processing orders, forms, applications, and requests.
-Keeping records of customer interactions, transactions, comments, and complaints.
Shift: 05 pm to 12 am