Posted Oct 27, 2020 2 views
Customer Support Representative is responsible to manage customer queries and complaints and confirm customer orders. The incumbent should be responsible to process orders, modifications, and escalate complaints across a number of communication channels.
Responsibilities:
-Maintaining a positive, empathetic, and professional attitude toward customers at all times.
-Responding promptly to customer inquiries.
-Communicating with customers through various channels.
-Acknowledging and resolving customer complaints.
-Knowing our products inside and out so that you can answer questions.
-Processing orders, forms, applications, and requests.
-Keeping records of customer interactions, transactions, comments, and complaints.
Shift: 05 pm to 12 am
Job Details
Scents'n Stories
Itqan Corporation was founded in 2015. It is in e-commerce space with several retail brands in the health and beauty industry. We are a young, high-tech team specializing in creating superior customer experience by providing ease, quality and value for money. Our popular brands are Scents'n Stories, Aroma Farmacy and Wabees Co. We offer a great learning and intellectual environment specially for competent fresh graduates where they can hone their skills.
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