Ebay/Amazon Customer Support

SDK Textile Verified

Faisalabad , Pakistan

Posted Sep 22, 2018 489 views

PKR. 20,000 - 30,000/Month

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Job Description

Job Description

We are looking for customer service representatives to join our team to help us provide outstanding service to our customers.   As a Customer Service Representative, you will use your problem solving and people skills while working directly with our customers to address their questions through multiple channels – email & messages. Candidate must have excellent written communication skills and are savvy in working with a variety of systems and technology. 

You will:

  • Respond to calls, emails, and messages customers in accordance with our policies and procedures.
  • Handle and resolve all customer concerns by providing accurate information with empathy and grace
  • Provide customers with product and general order information
  • Provide assistance with processing orders.
  • Identify and escalate priority issues that need immediate attention
  • Identify opportunities for improving the customer experience and share those with the Customer Service leadership

You are:

  • Able to work a flexible/variable hour schedule 
  • Comfortable using technology; familiarity and experience with eCommerce
  • Able to positively and efficiently resolve customer concerns and prioritize multiple tasks in a fast-paced, high volume environment
  • Able to take direction and quickly learn new procedures, processes, and products
  • Knowledgeable and interested in design

You have:

  • Excellent written and verbal communication skills
  • A Bachelor’s degree or equivalent work experience
  • High attention to detail, are organized, and able to follow through
  • 1-2 years of experience working with customers 

Selected candidate will be offered market competitive salary with other benefits. Females are also encouraged.

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
No Preference
18 - 32 Years
Minimum Education:
Degree Title:
Career Level:
Experienced Professional
1 Year - 2 Years
Apply Before:
Oct 22, 2018
Posting Date:
Sep 22, 2018
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SDK Textile

Textiles / Garments · 1-10 employees - Faisalabad

pSDK Textile Muslim Town# 1, C14, Sargodha Road, Faislabad./p