• Account management from kickoff, activation, launch, account planning, and through the customers' life cycle
  • Manage a book of business with a portfolio of employer customers
  • The main point of contact for all employer customer account management matters
  • Be the product expert and provide product usage training/guidance
  • Develop trusted advisor relationships with customer stakeholders and executives
  • Deliver Quarterly Account Reviews to customers
  • Collaborate with internal teams including activation, Support, finance, and Product to ensure the highest customer satisfaction
  • Retain customers through proactive risk identification and mitigation
  • Identify, forecast, and develop new growth opportunities (referrals, product up-sell / cross-sell, and expansion to other divisions/locations/regions) with existing customers
  • Be the orchestrator during customer escalations ensuring a speedy resolution
  • Deliver and exceed on performance metrics (KPIs) defined for this role
  • Facilitate customer feedback and work with the product team to enhance/innovate product
  • Analyze data through reports and trends, leverage it to drive actions with customers
  • Deliver and articulate value to customers through QBR and other methods

Job Details

Total Positions:
2 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Mar 23, 2023
Posting Date:
Feb 22, 2023


Information Technology · 51-100 employees - Islamabad


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