Key Responsibilities:

  • Taking appointments and follow-up coordination with clients over the phone, emails, and zoom meetings.
  • Explain and assist the clients in the activation process and guide them through the process.
  • Prioritize and manage several open issues at one time.
  • Properly escalate unresolved issues to appropriate internal teams.
  • Logging and keeping records of clients’ information on CRM.
  • Meeting data security compliance policies and regulations defined by the organization.
  • Conduct gap analysis for the assigned Activations.
  • A High attention to detail.

REQUIREMENTS

  • 2-3 years of working experience preferably with international exposure in a sales/ support or similar role is mandatory.
  • Minimum Bachelor’s degree or equivalent.
  • Excellent spoken and written English (appears confident).
  • Extremely organized (ability to keep projects on task and moving forward).
  • Highly responsible, self-motivated, and has a positive outlook on situations.
  • Should have analytical thinking - problem-solving skills.
  • Proficient with MAC and Windows.
  • Show composure, resilience, and flexibility as per the situation.
  • Experience with Microsoft Office (emphasis on Excel).
  • Hands-on experience with CRM platforms would be an advantage.
  • Self-motivated and eager to learn.
  • Applicants with a demonstrated interest in IT will be favored

Job Details

Total Positions:
3 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
Computer Science /Engineering and/or relevant field
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Jul 23, 2022
Posting Date:
Jun 22, 2022

SDS IT

Information Technology · 51-100 employees - Islamabad

pSDS IT/p

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