Communicate with customers via phone, email and chat
Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Provide knowledgeable answers to questions about product and process.
Work with internal departments to meet customer's needs
Provide accurate, valid, and complete information working between the customer and the operating support systems.
Handle other duties as needed.
Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution.
Identify client needs, and respond in a professional, efficient, and courteous manner.
Suggest potential products and services to management by collecting customer information and analyzing customer needs.
Achieve consistent customer satisfaction scores and respond appropriately to customer feedback on areas for improvement.
Acknowledge and address all customer inquiries on time.
Add value to the business by providing fantastic customer service, engage customers, and build relationships with customers.
Address any issues that may arise and escalate to management for their engagement and support.
Delight customers; apply good judgment on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction.
Take the extra mile to engage customers.
Ensure customer satisfaction and provide professional customer support.
Note: You must take this online test to complete your job application. Click the button to take the test now or visit your dashboard to take it later. You can also find a link to this test in your registered email address.
Beware! Reported Companies
Rozee.pk is not in business with below-mentioned companies due to multiple fraudulent recruiting
complaints/activities which begun with fictitious interview inquiries sent by instant message (IM), email, or
text. If the employer asks you to pay money for any purpose including processing to shortlisting, please
immediately report at [email protected].
Royal Indus Group
Pak Adam Group
Day & Night Recruitment Agency
Umair Property Marketing
Saigol Group of Companies
Pak United Arab Group
Supreme Group of Companies
HA Group of Companies
Etihad Group of Companies
KP Group of Companies
Vital Group of Companies
Delta Group of Companies
Ultimate HR Solution
World International LLC
AJL Group of Companies
Lexer Group of Companies
Fragrance Land Pvt Ltd
Khawaja Group of Industries
EBS (Earn Be Smart) Pvt Ltd
Jamal Group of Industries
Jamal Mirza Group of Company
Easy Search Pvt Ltd
Shah International Technical Training Institute & Consultants Pvt Ltd