This employer is no longer accepting CVs for this job, it has been deactivated by the company\'s administrator.
Posted Jul 31, 2021 10 views
- Communicate with customers via phone, email and chat
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Provide knowledgeable answers to questions about product and process.
- Work with internal departments to meet customer's needs
- Provide accurate, valid, and complete information working between the customer and the operating support systems.
- Handle other duties as needed.
- Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution.
- Identify client needs, and respond in a professional, efficient, and courteous manner.
- Suggest potential products and services to management by collecting customer information and analyzing customer needs.
- Achieve consistent customer satisfaction scores and respond appropriately to customer feedback on areas for improvement.
- Acknowledge and address all customer inquiries on time.
- Add value to the business by providing fantastic customer service, engage customers, and build relationships with customers.
- Address any issues that may arise and escalate to management for their engagement and support.
- Delight customers; apply good judgment on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction.
- Take the extra mile to engage customers.
- Ensure customer satisfaction and provide professional customer support.
Skills
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Aug 31, 2021
Posting Date:
Jul 31, 2021
What is your Competitive Advantage?
Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Similar Job Titles
I found a job on Rozee!
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Ali Aziz
CEO
Shopistan
Muzammil Baig
Digital Marketing Manager
IT Services Group
Zohaib Ali
Marketing Manager
Digital Online Devices
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Aqib Irshad
Head of HR, Training & OD
FINCA
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
