Apply For This Job

Close

Job Description

Job responsibilities:

  • Act as the primary point of contact for existing customers
  • Develop and maintain long-term relationships with customers
  • Ensure customers receive requested products and services in a timely fashion
  • Communicate customer needs and demands to departments
  • Track and measure customer performance
  • Identify opportunities to grow business with existing customers
  • Coordinate with internal teams to ensure consistent service
  • Keep records of customer interactions  

Requirements:

  • This job posting is for the night shift only.
  • Relevant experience in Customer Service and/or Customer Engagement in the B2B channel.
  • Superior English communication is mandatory.  
  • Preferred Skills Well organized, process oriented, outstanding follow-through and attention to detail. Independent, self-motivated, ability to work under pressure, teamwork, multitasking, analytical skills.

Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.

Additional Notes

SDS IT is an equal opportunity employer. We exercise equal employment practices for all qualified persons and do not discriminate on the basis of race, creed, color, religion, age, handicap, sexual orientation, marital status, national origin, political opinion or affiliation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law.

Job Details

Total Positions:
5 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Feb 22, 2020
Posting Date:
Jan 22, 2020
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

SDS IT

Information Technology · 51-100 employees - Islamabad, Rawalpindi

pSDS IT/p

Similar Job Titles

Customer Success Executive

NN Technologies Karachi, Karachi, Pakistan
Posted Feb 15, 2020

Customer Success Representative

Mandi Express Pk, Karachi, Pakistan
Posted Feb 08, 2020

Team Lead Customer Success

Gaditek, Karachi, Pakistan
Posted Jan 31, 2020