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Job Description

  • Communicate with customers via phone, email and chat
  • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Provide knowledgeable answers to questions about product and process.
  • Work with internal departments to meet customer's needs
  • Provide accurate, valid, and complete information working between the customer and the operating support systems.
  • Handle other duties as needed.
  • Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution.
  • Identify client needs, and respond in a professional, efficient, and courteous manner.
  • Suggest potential products and services to management by collecting customer information and analyzing customer needs.
  • Achieve consistent customer satisfaction scores and respond appropriately to customer feedback on areas for improvement.
  • Acknowledge and address all customer inquiries on time.
  • Add value to the business by providing fantastic customer service, engage customers, and build relationships with customers.
  • Address any issues that may arise and escalate to management for their engagement and support.
  • Delight customers; apply good judgment on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction.
  • Take the extra mile to engage customers.
  • Ensure customer satisfaction and provide professional customer support.

Job Details

Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Oct 12, 2021
Posting Date:
Sep 13, 2021
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SDS IT

Information Technology · 51-100 employees - Islamabad

pSDS IT/p

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