Posted Oct 21, 2021 20 views
JOB RESPONSIBILITIS
Managing large number of calls
Provide prompt, accurate and courteous responses to the users
Identify user’s needs and providing resolutions accordingly
Obtain and examine all relevant information to assess validity of complaints and to determine possible remedy
Provide valid, accurate and complete information using various tools
Escalate unusual cases to relevant departments
Follow communication procedures
Create a lively relation with users
Coordinate with supervisors and team to provide sufficient assistance
QUALIFICATION
- Ability to communicate in Spanish
- Minimum 2 years of relevant experience
- Ability to work under pressure
- Efficient in follow ups
Skills
Job Details
What is your Competitive Advantage?
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