Apply For This Job


Job Description


  • Demonstrating the significance of their work in the context of local, national, and global trends that impact both their organization and industry
  • Mining data from primary and secondary sources, then reorganizing said data in a format that can be easily read by either human or machine.
  • Using statistical tools to interpret data sets, paying particular attention to trends and patterns that could be valuable for diagnostic and predictive analytics efforts.
  • Preparing reports for executive leadership that effectively communicate trends, patterns, and predictions using relevant data.
  • Work across support organization to standardize the definitions, and create shared access for the following areas: Performance reporting needs for Tier 1, Tier 2 & 3, Enablement reporting needs for Quality & Training, Automation & Deflection reporting needs for Technology & Help Center, WFM scheduling, forecasting, real time management.
  • Work with Tier 2 & Tier 3 - Product performance reporting needs.


  • 3+ years’ experience working in analytics in a global support organization
  • 3+ years’ experience collecting requirements & developing a reporting framework from the bottom up
  • Knowledge of best practices for contact center reporting
  • Prior experience with building central reporting based off Salesforce, Geneses and other contact center software
  • 3+ years’ experience supporting ongoing business needs while maintaining long- term projects


  • Strong understanding of statistical techniques such as correlation and regression.
  • Deep knowledge and/or quick uptake in working with relational databases, database structures and data analysis.
  • Thorough analytical (qualitative and quantitative) skills; ability to present analysis including trends and opportunities to clients and the business in writing and verbally.
  • Ability to translate research into insights, informing projects with measurable impact on business, services and customer experience.

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Apply Before:
Nov 21, 2021
Posting Date:
Oct 20, 2021

Work Environments

Supervisor’s gender:
Percentage of female coworkers:
Flexible work time:
Remote work option:
Transport allowance:
Dedicated vehicle / Pick-and-Drop:
Overnight travel requirement:
Not at all
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium


Information Technology · 51-100 employees - Islamabad


Similar Job Titles

Data Analyst

Posted Nov 29, 2021

Sr. Data Analyst

Pakistan Single Window, Karachi, Pakistan
Posted Nov 26, 2021

Data Analyst

Gaditek, Karachi, Pakistan
Posted Nov 05, 2021

Data Analyst

MicroMerger (Pvt.) Ltd., Multiple Cities, Pakistan
Posted Nov 22, 2021
View All