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Job Description

ROLE AND RESPONSIBILITIES

RESPONSIBILITIES:

  • Problem analysis and root cause documentation for all issues
  • Identify frequently occurring issues and coordinate with the concerned teams accordingly
  • Work with all departments to facilitate issue resolution of problems elevated by our Customer Support Teams
  • Review escalated issues to identify trends and communicate
  • Provide recommendations for improving existing processes and procedures
  • Learning and staying up to date with product releases and environment changes
  • Work under minimal supervision
  • Ability to explain technical concepts to a wide range of end-users
  • Ability to maintain composure under pressure
  • Always keeping a can-do attitude and willingness to help others

REQUIREMENTS:

  • Bachelor’s Degree in CS or a related field
  • 2+ years of relevant experience (.Net, SQL)
  • Engineering background and/or education (with a focus on software)
  • Strong written and verbal English communication skills
  • Experience with SalesForce or another ticketing system
  • Solid knowledge of software testing processes
  • Basic understanding of software engineering principles

PREFERRED SKILLS

  • Well organized, process oriented, outstanding follow-through and attention to detail.
  • Independent, self-motivated, ability to work under pressure, teamwork, multitasking, analytical skills

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
Rotating
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
5 Years
Apply Before:
Mar 09, 2021
Posting Date:
Feb 08, 2021
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SDS IT

Information Technology · 51-100 employees - Islamabad

pSDS IT/p