Certified Café Expert Job Description

Reports to: Franchise Partner or Café Manager

Purpose

To interact with and create lasting, genuine relationships with every guest, encouraging and earning their loyalty and repeat business.

Key Responsibilities:

Product Preparation & Knowledge

• Making drinks, including blender and espresso based beverages

• Serving food

• Creating merchandise gifts

• Preparing whole and ground bean packages

• Providing product information to guests

Selling

• Seeks opportunity to enhance the guest experience by providing recommendations for complementary and new products (e.g., food, merchandise, café cards etc.)

Cleaning and Organizing

• Cleaning the facilities (condiment stand, floors, counters, washrooms, tables etc)

• Re-stocking product (e.g. beans, cups, merchandise)

• Equipment maintenance and calibration (espresso machine, grinders, syrup dispensers

Cash Handling

• Completing sales with guests using cash, debit/credit.

• Follow business procedures for handling voids and cash handling mistakes

End of shift reconciliation of cash and register records

Experience Delivery

• Providing consistent, individualized guest attention

• Acting in a friendly, approachable manner

• Demonstrating passion and confidence for Second Cup brand

Job Details

Total Positions:
4 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Lower Topa, Murree, Pakistan
Gender:
No Preference
Minimum Education:
Matriculation/O-Level
Career Level:
Entry Level
Minimum Experience:
Fresh
Apply Before:
Jan 17, 2020
Posting Date:
Dec 16, 2019

Second Cup Coffee Co.

Hotel Management / Restaurants · 51-100 employees - Murree

pSecond Cup Coffee Co./p

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Similar Job Titles

Cafe Manager

Mini Mos Playcafe, Karachi, Pakistan
Posted Mar 25, 2024

Waiter

Lepos Cafe, Karachi, Pakistan
Posted Mar 20, 2024

Barista

Lepos Cafe, Karachi, Pakistan
Posted Mar 20, 2024

Sales / Reservation Executive

Lepos Cafe, Karachi, Pakistan
Posted Mar 20, 2024
View All
I found a job on Rozee!