Posted Sep 30, 2020 20 views
Certified Café Expert Job Description
Reports to: Franchise Partner or Café Manager
Purpose
To interact with and create lasting, genuine relationships with every guest, encouraging and earning their loyalty and repeat business.
Key Responsibilities:
Product Preparation & Knowledge
• Making drinks, including blender and espresso based beverages
• Serving food
• Creating merchandise gifts
• Preparing whole and ground bean packages
• Providing product information to guests
Selling
• Seeks opportunity to enhance the guest experience by providing recommendations for complementary and new products (e.g., food, merchandise, cafe cards etc.)
Cleaning and Organizing
• Cleaning the facilities (condiment stand, floors, counters, washrooms, tables etc)
• Re-stocking product (e.g. beans, cups, merchandise)
• Equipment maintenance and calibration (espresso machine, grinders, syrup dispensers)
Cash Handling
• Completing sales with guests using cash, debit/credit, givex
• Follow business procedures for handling voids and cash handling mistakes
· End of shift reconciliation of cash and register records
Experience Delivery
• Providing consistent, individualized guest attention
• Acting in a friendly, approachable manner
• Demonstrating passion and confidence for Second Cup brand
Job Details
Second Cup Coffee Co.
pSecond Cup Coffee Co./p
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