Posted Feb 10, 2021 5 views
Certified Café Expert Job Description
Reports to: Franchise Partner or Café Manager
Purpose
To interact with and create lasting, genuine relationships with every guest, encouraging and earning their loyalty and repeat business.
Key Responsibilities:
Product Preparation & Knowledge
- Making drinks, including blender and espresso-based beverages
- Serving food
- Creating merchandise gifts
- Preparing whole and ground bean packages
- Providing product information to guests
Selling
- Seeks opportunity to enhance the guest experience by providing recommendations for complementary and new products (e.g., food, merchandise, café cards etc.)
Cleaning and Organizing
- Cleaning the facilities (condiment stand, floors, counters, washrooms, tables etc)
- Re-stocking product (e.g. beans, cups, merchandise)
- Equipment maintenance and calibration (espresso machine, grinders, syrup dispensers)
Cash Handling
- Completing sales with guests using cash, debit/credit, givex
- Follow business procedures for handling voids and cash handling mistakes
- End of shift reconciliation of cash and register records
Experience Delivery
- Providing consistent, individualized guest attention
- Acting in a friendly, approachable manner
- Demonstrating passion and confidence for Second Cup brand
Extra Benefits:
- Paid Leaves
- Salary+Daily Tip
- International Certificate
Skills Lab KnowldgeSelling SkillsGuest Handling Skills
Job Details
Second Cup Coffee Co.
pSecond Cup Coffee Co./p
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