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Job Description

Certified Café Expert Job Description

Reports to: Franchise Partner or Café Manag

Purpose

  • To interact with and create lasting, genuine relationships with every guest, encouraging and earning their loyalty and repeat business.

Key Responsibilities:

Product Preparation & Knowledge

  • Making drinks, including blender and espresso based beverages
  • Serving food
  • Creating merchandise gifts
  •  Preparing whole and ground bean packages
  • Providing product information to guests

Selling

Seeks opportunity to enhance the guest experience by providing recommendations for complementary and new products (e.g., food, merchandise, café cards etc.)

Cleaning and Organizing

  • Cleaning the facilities (condiment stand, floors, counters, washrooms, tables etc)
  • Re-stocking product (e.g. beans, cups, merchandise)
  • Equipment maintenance and calibration (espresso machine, grinders, syrup dispensers)

Cash Handling

  • Completing sales with guests using cash, debit/credit, givex
  • Follow business procedures for handling voids and cash handling mistakes

End of shift reconciliation of cash and register records

Experience Delivery

  • Providing consistent, individualized guest attention
  • Acting in a friendly, approachable manner
  • Demonstrating passion and confidence for Second Cup brand

Extra Benefits:

  • Intenational Certificates
  • Daily Tip

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Cantt, Sialkot, Pakistan
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
Fresh
Apply Before:
Mar 21, 2020
Posting Date:
Feb 21, 2020
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Second Cup Coffee Co.

Hotel Management / Restaurants · 51-100 employees - Sialkot

pSecond Cup Coffee Co./p