Café Manager is responsible for the successful daily operations of the café.
He/she hires, trains, manages, support shift supervisor, Baristas in order to ensure that the team will provide consistent products, clean working environment and the highest level of guest experience.
Key Duties & Responsibilities:
Demonstrating passion and confidence for the Second Cup Brand
Honour guests by providing quick, friendly and genuine service
Generates guest satisfaction; responds appropriately to guest concerns.
Manages and motivates shift supervisors and baristas
Develops and implements café policies and procedures
Ensures that shift supervisors and Baristas are adhering to all Second Cup Standards and product quality and guest services are always consistent.
Responsible for hiring, firing, training and conducting performance reviews
Assist Operations Manager with placing orders of supplies required for the café
Required Knowledge, Skills and Abilities:
Handle multiple tasks at one time
Maintain a positive morale and professional attitude at all times
Excellent management and leadership skills
Have an understanding of food and beverage operations
Must be flexible and able to work days, evening and weekends when called upon
Detailed oriented; strong time management, prioritization and organizational skills
Strong written and verbal communication skills with the ability to effectively negotiate and resolve conflict.
Communicates with coworkers & management to solve issues and prove quality & service
Works with baristas, shift supervisors and management to effectively implement positive change
Ensures all baristas and shift supervisors are following cash handling procedures at all times
Follow business procedures for handling voids and cash handling mistakes
End of shift reconciliation of cash and register records
Salary + Daily Tip
Skills Lab KnowldgeTeam Management SkillsOutstanding Time Management
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