We are looking for motivated Customer Care Representatives responsible for managing customer complaints. You will have an enthusiastic and self-motivated approach to work by providing quality customer service.
• Answering customers’ calls and processing orders. You will be responsible for greeting customers and accurately taking complaints over the phone.
• Ensuring each customer gets a great experience on every call and is prompted to try new items they might be interested in. You will be required to learn specific Restaurant menus in-depth and different food types to understand each customer easily.
• Managing customer expectations and calming any confrontation from upset customers. You may need to deal with upset customers and promptly pass any issues to the relevant outlet.
You’ll be ensuring our customers are satisfied, by harnessing your relentlessly empathetic attitude, with your unique ability to resolve customer queries quickly and accurately the first time.
• Pretty calm, and your resilience allows you to move from one customer to the next, to the next…
• A true professional because if you’re punctual, reliable and support your fellow team members, you’ll thrive here
• Tech-savvy and can work effortlessly across multiple IT platforms and tasks simultaneously..
pSecond Cup Coffee Co./p