Guest Relationship Officer (GRO)

Second Cup Coffee Co. Verified

Sarai Alamgir , Pakistan

Posted Oct 13, 2020 27 views Report Job

PKR. 20,000 - 25,000/Month

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Job Description

We are looking for a Guest Relations Officer to provide high-quality service to our customers. She will address complaints and go the extra mile to make sure our guests are satisfied.

Responsibilities:

  • To welcome guests
  • Attend to guests and answer their inquiries
  • Anticipate guest needs and build rapport with customers
  • Offer assistance with certain tasks
  • Address customer complaints
  • Record information in the logbook daily
  • Ensure compliance with health and quality standards

Requirements:

  • Proven experience as a Guest Relations Officer
  • Familiarity with hospitality industry standards
  • Proficiency in English; knowledge of additional languages is a plus
  • Computer literacy
  • A customer-oriented and professional attitude
  • An outgoing personality
  • Outstanding communication abilities
  • Excellent organizational and time-management skills
  • Diploma or BSc/BA in Hospitality Management is preferred

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Nov 14, 2020
Posting Date:
Oct 13, 2020
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Second Cup Coffee Co.

Hotel Management / Restaurants · 51-100 employees - Sarai Alamgir

pSecond Cup Coffee Co./p

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