Job Description

 

We are looking for a Guest Relations Officer to provide high-quality service to our customers. She will address complaints and go the extra mile to make sure our guests are satisfied.

Responsibilities:

  • To welcome guests
  • Attend to guests and answer their inquiries
  • Anticipate guest needs and build rapport with customers
  • Offer assistance with certain tasks
  • Address customer complaints
  • Record information in the logbook daily
  • Ensure compliance with health and quality standards

Requirements:

  • Proven experience as a Guest Relations Officer
  • Familiarity with hospitality industry standards
  • Proficiency in English; knowledge of additional languages is a plus
  • Computer literacy
  • A customer-oriented and professional attitude
  • An outgoing personality
  • Outstanding communication abilities
  • Excellent organizational and time-management skills
  • Diploma or BSc/BA in Hospitality Management is preferred

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Nov 14, 2020
Posting Date:
Oct 13, 2020

Second Cup Coffee Co.

Hotel Management / Restaurants · 51-100 employees - Sarai Alamgir

pSecond Cup Coffee Co./p

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Similar Job Titles

Guest Relationship Officer

F7 Global Holdings, Lahore, Pakistan
Posted Mar 28, 2024

Guest Relations Officer

HRSI, Karachi, Pakistan
Posted Apr 09, 2024
I found a job on Rozee!