Restaurant / Cafe Manager

Second Cup Coffee Co. Verified

Lahore , Pakistan

Posted Dec 04, 2019 564 views Report Job

PKR. 30,000 - 35,000/Month

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Job Description

Reporting to: Operations Manager

Purpose:

  • Café Manager is responsible for the successful daily operations of the café. He/she hires, trains, manages, support shift supervisor, Baristas in order to ensure that the team will provide consistentproducts, clean working environment and the highest level of guest experience.

Key Duties & Responsibilities

  • Demonstrating passion and confidence for the Second Cup Brand
  • Honor guests by providing quick, friendly and genuine service
  • Generates guest satisfaction; responds appropriately to guest concerns.
  • Manages and motivates shift supervisors and baristas
  • Develops and implements café policies and procedures
  • Ensures that shift supervisors and Baristas are adhering to all Second Cup Standards and product quality and guest services are always consistent.
  • Responsible for hiring, firing, training and conducting performance reviews
  • Assist Operations Manager with placing orders of supplies required for the café

Required Knowledge, Skills and Abilities:

  • Highly motivated
  • Handle multiple tasks at one time
  • Maintain a positive morale and professional attitude at all times
  • Excellent management and leadership skills
  • Have an understanding of food and beverage operations
  • Must be flexible and able to work days, evening and weekends when called upon
  • Detailed oriented; strong time management, prioritization and organizational skills
  • Strong written and verbal communication skills with the ability to effectively negotiate and
  • resolve conflict.
  • Communicates with coworkers & management to solve issues and prove quality & service
  • Works with baristas, shift supervisors and management to effectively implement positive
  • change
  • Ensures all baristas and shift supervisors are following cash handling procedures at all times
  • Follow business procedures for handling voids and cash handling mistakes
  • End of shift reconciliation of cash and register records

Extra Benefits:

  • Salary+daily tip
  • International Certificates
  • Medical Insurance

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Ghari Shahu, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Jan 04, 2020
Posting Date:
Dec 04, 2019
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Second Cup Coffee Co.

Hotel Management / Restaurants · 51-100 employees - Lahore

pSecond Cup Coffee Co./p