Shift Supervisor

Second Cup Coffee Co. Verified

Sarai Alamgir , Pakistan

Posted Oct 13, 2020 35 views Report Job

PKR. 20,000 - 25,000/Month

Apply For This Job


Job Description

Shift Supervisor

Job Title: Shift Supervisor

Reporting to: Café Manager


To interact with and create lasting, genuine relationships with every guest, encouraging and earning their loyalty and repeat business and maintain a high level of service by being a leader for the baristas on shift.

Key Duties & Responsibilities:

Guest Service:

• Greet all guests with a friendly smile

• Demonstrating passion and confidence for the Second Cup Brand

• Honor guests by providing quick, friendly and genuine service

• Generates guest satisfaction; responds appropriately to guest concerns.

Product Quality

• Ensures that Baristas maintain a high level of Second Cup standards for all    products preparation.

• Ensures that Baristas follows all Second Cup standard recipes at all times

• Educates guests on Second Cup products and services


• Communicates with coworkers & management to solve issues and prove quality & service

• Always ready to assist baristas during peak business times

• Works with baristas and management to effectively implement positive change

• Contributes to a positive work environment

• Assists in the opening and/or closing of the café when required.

Cash Handling

• Ensures all Baristas are following cash handling procedures during shifts

• Follow business procedures for handling voids and cash handling mistakes

• End of shift reconciliation of cash and register records

Job Challenges:

• Understanding features and benefits of all Second Cup products

• Memorizing drink recipes

• Face to face guest complaint issues

• Understand and troubleshoot any equipment issues

• Maintaining coffee freshness standards while also controlling waste

• Suggestive selling

• Multi-tasking (e.g. cleaning, restocking, deliveries with constant guest interactions)

• Coach, train and assist Baristas during any shifts

• Work varied hours/days based on café requirements

Required Knowledge, Skills and Abilities:

• Guest service skills (i.e. positive, caring attitude)

• Strong teamwork skills

• Cash handling, retail or food service experience preferred

• Product knowledge

• Selling Skills

• Handle multiple tasks at one time

• Maintain a positive morale and professional attitude at all times

Job Details

Total Positions:
4 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Nov 14, 2020
Posting Date:
Oct 13, 2020
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Second Cup Coffee Co.

Hotel Management / Restaurants · 51-100 employees - Sarai Alamgir

pSecond Cup Coffee Co./p

Similar Job Titles

Shift Supervisor

Second Cup Coffee Co., Gujranwala, Pakistan
Posted Oct 23, 2020

Shift Supervisor

Second Cup Coffee Co., Karachi, Pakistan
Posted Sep 30, 2020

Shift Incharge

Posted Oct 21, 2020

Sr. Client Success Associate - Day Shift

LiveGreeter, Lahore, Pakistan
Posted Oct 09, 2020
View All