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Posted Oct 12, 2021 39 views
- Manage Collection Team.
- Trained and supervise the collection team.
- Handled different customer services, credit reporting, and skip tracing issues.
- Responsible for developing and implementing collection policy and procedures. Worked as a recovery agent.
- Optimizing call center productivity ,achieving correct quality and minimizing costs
- Resolving escalated complaints.
- Must have complete knowledge of the product and process.
- Monitor call performance of team members against standards; receive input from Quality Control and Training Department; coach/mentor team members using data received from variety of sources.
- Maintain performance records/reports of team.
- Review reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures.
- Taking follow-ups of the assigned tickets.
- Ensuring compliance and provide support.
- Ensure, Identify and improve performances of individuals.
- Motivate the team to achieve targets as per timelines.
- Lead and develop teams to maximize their potential
- Resolution of any queries faced by the team and informing Director Operations.
- Participating in interview process and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Manage and update attendance, leaves and roasters.
- Also share it with HR Team.
- Any other task assign by the management.
Required Skills:
- Good Verbal and written communication skills.
- The ability to work accurately and independently.
- Excellent analytical skills.
- Strong time and people management skills.
- Ability to work to strick deadlines.
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Gender:
No Preference
Age:
25 - 35 Years
Minimum Education:
Bachelors
Degree Title:
Bachelor’s degree in finance, accounting and related field
Career Level:
Experienced Professional
Minimum Experience:
3 Years (Preferable experience in collection /Recovery department of an organization(Microfinance Banking))
Apply Before:
Nov 01, 2021
Posting Date:
Oct 12, 2021
SEEDCRED Financial Services Limited
Banking/Financial Services · 101-200 employees - Islamabad
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