Handled different customer services, credit reporting, and skip tracing issues.
Responsible for developing and implementing collection policy and procedures. Worked as a recovery agent.
Optimizing call center productivity ,achieving correct quality and minimizing costs
Resolving escalated complaints.
Must have complete knowledge of the product and process.
Monitor call performance of team members against standards; receive input from Quality Control and Training Department; coach/mentor team members using data received from variety of sources.
Maintain performance records/reports of team.
Review reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures.
Taking follow-ups of the assigned tickets.
Ensuring compliance and provide support.
Ensure, Identify and improve performances of individuals.
Motivate the team to achieve targets as per timelines.
Lead and develop teams to maximize their potential
Resolution of any queries faced by the team and informing Director Operations.
Participating in interview process and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Manage and update attendance, leaves and roasters.
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Beware! Reported Companies
Rozee.pk is not in business with below-mentioned companies due to multiple fraudulent recruiting
complaints/activities which begun with fictitious interview inquiries sent by instant message (IM), email, or
text. If the employer asks you to pay money for any purpose including processing to shortlisting, please
immediately report at [email protected].
Royal Indus Group
Pak Adam Group
Day & Night Recruitment Agency
Umair Property Marketing
Saigol Group of Companies
Pak United Arab Group
Supreme Group of Companies
HA Group of Companies
Etihad Group of Companies
KP Group of Companies
Vital Group of Companies
Delta Group of Companies
Ultimate HR Solution
World International LLC
AJL Group of Companies
Lexer Group of Companies
Fragrance Land Pvt Ltd
Khawaja Group of Industries
EBS (Earn Be Smart) Pvt Ltd
Jamal Group of Industries
Jamal Mirza Group of Company
Easy Search Pvt Ltd
Shah International Technical Training Institute & Consultants Pvt Ltd