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Posted Sep 08, 2021 31 views
- To rigorously implement all operations and quality norms at the call center.
- Ensure all customer services representative are regularly trained to support all customer queries, for desired service and quality.
- Ensure delivery of quality services to all customers at all times.
- To manage customer escalations and see that they are dealt with in a timely manner.
- To engage with the customers to proactively resolve issues that may arise through a quality customer excellence and service platform.
- Plan for the daily rostering and floor management of call center staff.
- Responsible for the performance management and competency building activities of the team. To manage all staffing, performance management and engagement for the team.
- To ensure generation of daily, weekly and monthly MIS and reports.
- Implement all call center operations and quality norms.
- Delivery of Quality Services to Customers.
- Daily Rostering and Floor Management.
Required Skills:
- Good Knowledge of Call Center and quality operations.
- Good communication and interpersonal skills.
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Gender:
No Preference
Age:
25 - 35 Years
Minimum Education:
Masters
Career Level:
Experienced Professional
Minimum Experience:
5 Years
Apply Before:
Sep 18, 2021
Posting Date:
Sep 08, 2021
SEEDCRED Financial Services Limited
Banking/Financial Services · 101-200 employees - Islamabad
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