IT Support Engineers / IT Helpdesk Specialist

Senho IT Solutions Verified

Multiple Cities, Pakistan

Posted Nov 28, 2018 1799 views Report Job

PKR. 30,000 - 40,000/Month

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Job Description

Job brief

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

Responsibilities

·         Serve as the first point of contact for customers seeking technical assistance over the phone or email

·         Perform remote troubleshooting through diagnostic techniques and pertinent questions

·         Determine the best solution based on the issue and details provided by customers

·         Walk the customer through the problem-solving process

·         Direct unresolved issues to the next level of support personnel

·         Provide accurate information on IT products or services

·         Follow-up and update customer status and information

·         Pass on any feedback or suggestions by customers to the appropriate internal team

·         Identify and suggest possible improvements on procedures

Requirements

·         Tech savvy with working knowledge of office automation products and remote control

·         Good understanding of computer systems and other tech products, printers etc

·         Ability to diagnose and resolve basic technical issues

·         Proficiency in English

·         Excellent communication skills

·         Customer-oriented and cool-tempered

 

Job Details

Total Positions:
5 Posts
Job Shift:
Rotating
Job Type:
Full Time/Permanent
Job Location:
Gender:
No Preference
Minimum Education:
Bachelor
Career Level:
Experienced Professional
Minimum Experience:
1 Year (Should be good with computers and public relations)
Apply Before:
Dec 28, 2018
Posting Date:
Nov 28, 2018
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Senho IT Solutions

Information Technology · 11-50 employees - Islamabad, Rawalpindi

pSenho IT Solutions - IT Solutions Firm/p

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