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Job Description

Server4Sale is looking for a technical support intern with reasonably solid knowledge of Linux and Windows. Since the job requires you to be part of a technical support team, you must be able to entertain support requests, sales queries, and general information inquiries. You must be street smart, extremely customer-friendly, demonstrate expertise over your area and must be able to handle client queries. 

Job Responsibilities:

• Respond to phone, email and live support panel for support and sales requests.

• Follow up on customer issues via Helpdesk and provide the necessary support.

• Responsible for demonstrating in-depth knowledge of company policies, terms of services, marketing promotions and product pricing. 

• Responsible for systems administration for the group, including networks, applications, and operating systems. This includes implementation, configuration, troubleshooting, security, and usage monitoring.

• Responsible to perform audits of servers which includes usage, performance, and backups.

• Responsible for administering and maintaining the systems/servers to support business operations and end-users.

• Coordinate with other departments for issue resolution. 

Required Skills: 

• Must be comfortable using Linux command line

• Good understanding about Web, DNS, Email and MySQL servers 

• Ability to successfully turn a conversation with a potential customer into a sale

Job Requirements:

• Graduate or Pursuing a bachelor's degree in CS or equivalent

• Highly motivated, ambitious and goal-oriented

• Strong writing and communication skills

• Ability to handle customer resistance and deal with criticism

• Effective time management

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
Rotating
Job Type:
Department:
Technical Support
Job Location:
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Intern/Student
Minimum Experience:
Fresh
Apply Before:
Dec 01, 2019
Posting Date:
Nov 18, 2019
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Server4Sale

Information Technology · 11-50 employees - Karachi

Server4sale was found with the goal to offer services as a dedicated server provider from the vast experience and expertise gained in this field. With the passage of time, we have gained experience in broad range of areas, broadening our services spectrum from dedicated hosting to DDoS protection ...Read More

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