Oversight and technical analysis of incoming service requests via ticket or via call.
Allocation of technical resources at the Support Desk (including the utilization of his own technical expertise) according to the abilities of the engineer and the technical needs reported end user.
Work to understand the engineering needs of the organization as a whole and properly allocating resources (people and devices etc) within this context.
To engage with the end user and insure that the end users’ technical query/need has been resolved to their satisfaction in a swift manner.
Engage team on the basis as determined by skill set and overall alignment with a given task as determined by himself/herself.
Other duties as assigned by senior management.
Can Handle Live chat queries.
Can work in rotational shifts.
Skills and Knowledge:
Must have Windows and Linux based system knowledge.
Understanding of WHM/cPanel, Plesk, DirectAdmin Control Panels.
Understanding of commonly used Web Servers, Database Servers, FTP Servers and Mail Server.
Web Servers: Apache, Nginx, thttpd, lighthttpd, LiteSpeed Web Server
Database Servers: MySQL, Postgres SQL
FTP Servers: vsFTPd, ProFTPD, Pure-FTPD
Mail Servers: Exim, Sendmail, Qmail, Postfix
Understanding of Web Servers with different modules.
Web Server Modules: PHP, Perl, SSL
Understanding of System Security
pServer4sale was found with the goal to offer services as a dedicated server provider from the vast experience and expertise gained in this field. With the passage of time, we have gained experience in broad range of areas, broadening our services spectrum from dedicated hosting to DDoS protection, ...Read More