Posted Oct 22, 2020 1 views
Job Description
We are looking for a Sale Call Center Representative, for our US Clients, that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Skills
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
Timings
- Timings will be 9 am-6 pm (US state timings)
Job Type: Full-time
Job Details
Snapit Ventures
Snapit Ventures is a Capital Firm with years of experience empowering and transforming startup companies and small businesses into reputed brands by providing them growth equity plans, entrepreneurial setups, and executive management services at its best. Snapit ventures work as the muscle behind the innovation offering remarkably diligent technical and managerial expertise.
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