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Customer Service Representative

Shabbir Textile Mills

Posted Mar 29, 2023 299 views

Responsible for building positive interactions and relationships with customers and communicating across E-mail, Calls, messages, and live chat on different social media platforms like WhatsApp, Instagram, Facebook, with excellent clear and concise communication skills. Assist customer's needs with product selection, order verification and placement, replacement, returns, shipping and aftersales issues resolutions.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries regarding products orders and brand.
Communicating with customers through various channels.
Assist customers with after-sales service issues
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records and logs of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.

Skills

Client Resolution Customer Service Skills Client Relationship Management Fluent in English

Job Details

Industry:

Textiles / Garments

Functional Area:

Client Services & Customer Support

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Career Level:

Experienced Professional

Minimum Experience:

2 Years

Apply Before:

Apr 29, 2023

Posting Date:

Mar 29, 2023

Shabbir Textile Mills

Textiles / Garments · 201-300 employees - Lahore

Shabbir Textile mills pioneer in men's suiting brand with the flagship of DYNASTY (premium quality fabric) offers an innovative, fast-paced, friendly and informal environment. Our employees roll up their sleeves, dig into the work and never stop learning. If you're looking for a collaborative environment where you'll be challenged intellectually, consider Shabbir Textile.